No Paws For Thought
Call Center | Canada
Me: “Hello, [Public Transport], how can I help you?”
Caller: “Hi, do you allow cats on your buses?”
Me: “No, I’m sorry, but only service animals are allowed on the bus.”
Caller: “But she’s a very quiet cat! The airline let me take her!”
Me: “I’m sorry, but those are the rules. We can’t allow animals on board.”
(We go back and forth like this for a few minutes.)
Caller: desperately “What if I say she’s a seeing-eye cat? I could put a little collar on her saying she’s a seeing-eye cat.” 
Me: “I don’t think that’s going to work.”
Caller: “What if I dress her like a dog?”
Me: “They’re not going to buy that.”
Caller: “Why not?!”
(The conversation continues in a similar fashion.)
Caller: “You’re not allowed to hang up on me, are you?”
Me: “No, ma’am.”
Caller: “I feel sorry for you.”
Darkest Africa
Travel Agency | London, UK
(At my travel agency, the wall behind my desk has a very large world map. I happen to be sitting in front of Africa. A customer seats herself at my desk.)
Me: “Good morning, and where are you thinking of going?”
Customer: “Well I was thinking of–” customers eyes widen as they glance at the map behind me
Me: “Is everything alright?”
Customer: “Your map! Take it down! It’s been vandalized by racists!”
Me: “It has? Where?”
Customer: pointing “Right there! In the middle of Africa of all places!”
(The customer is pointing at the large West African country ‘Niger’.)
Me: “Ah, well that’s actually the name of the country. It’s not a racist term.”
Customer: “Are you sure?”
Me: “Positive. We actually offer a safari in West Africa if you’re interested?”
Customer: “Oh, no thanks. I already have somewhere I’d like to go to.”
Me: “Excellent! And where is that?”
Customer: “Montenegro.”
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www.notalwaysright.com leiab ikka pääris palju koomilisi kliendi ja teenindaja vahelisi situatsioone 
mõnus lugemine 
Liiga hea!
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